Hiring a cleaner for your office is more than just doing a quick Google search for “office cleaners”. This should be treated with as much care as your other business transactions because that is exactly what this is.
An office cleaner is providing a service in exchange for a fee. Before hiring an office cleaner you should know what jobs you want them to handle. For example, will they just be vacuuming and cleaning the bathrooms or are they also responsible for the office’s dishes and kitchen.
Even if everything looks good on paper, there is still one question that needs to be addressed before hiring an office cleaning service. Trustworthiness. Asking potential cleaning company candidates certain question can give you an idea of how trustworthy they are. Here are three of those questions.
1. Are you licensed and insured?
Asking your potential cleaning service about their credentials is important. A license is important because it means that the business has been licensed to do business in that state. This shows a higher level of commitment on their behalf because they’ve invested time and money into being licensed.
Many cleaning services will carry liability coverage which protects you as well as their employees in case something in your office breaks due to their service. But know not all insurance is the same, so don’t forget to ask who they carry their policy through and how much coverage is carried. Also, do they carry workers compensation insurance in case one of their employees is hurt in your facility.
Insured companies have taken extra steps to protect you in the unlikely event that an accident or theft should occur. This alone proves a certain level of trustworthiness.
2. How many different employees will be cleaning my office?
There is no right or wrong answer to this question. It simply gives you an idea of how many crew members you can expect in your office.
A lower amount means higher accountability for each employee. They are not only accountable for more of the work but also for any accidents or thefts.
A higher amount means less accountability but this could also mean a more thorough and quicker job in terms of cleaning service. Accountability is stretched thinner amongst the crew but expectations could also be higher.
3. Do you conduct background checks?
Another great question to ask your potential cleaning service is if they conduct background checks. If the janitorial service is performing these checks it shows their commitment to building a trustworthy business. It also helps bring you peace of mind because any crew or individual they provide to clean your business has already met a higher standard of trust and reliability.
There are probably a handful of questions that you can ask in this number three spot. You can and should always ask the service for references. The only caveat with that question, is that you will most likely only get referred to customers who have had a good experience with that service.